h31bd Privacy Policy

1. Introduction

h31bd ("we", "us", "our") is committed to protecting the privacy and personal data of every player who registers and engages with our platform. This Privacy Policy describes how h31bd collects, stores, uses, shares, and protects personal data in connection with your use of h31bd's website, mobile experience, and associated services.

By creating an h31bd account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described. If you do not consent, please do not use h31bd and contact us to close your account.

2. Data We Collect

h31bd collects the following categories of personal data. We only collect data that is necessary for the purposes identified in Section 3. Where collection is optional, we make this clear at the point of collection.

How h31bd Protects Your Privacy

3. How We Use Your Data

h31bd uses personal data collected from Bangladesh players for the following specific purposes only. We do not use personal data for any purpose not identified in this Policy without first obtaining your explicit consent.

• 3.1Account creation and management — verifying your identity, authenticating login sessions, and maintaining your account records including transaction history and gameplay data.
• 3.2Payment processing — facilitating deposits and withdrawals via bKash, Nagad, Rocket, and Upay in Bangladeshi Taka, and maintaining accurate transaction records for both parties.
• 3.3Customer support — responding to account queries, payment disputes, responsible gaming requests, and KYC verification follow-ups submitted via [email protected].
• 3.4Legal and compliance obligations — fulfilling anti-money laundering (AML) checks, fraud detection, age verification, and any other legal obligations applicable to h31bd's operations.
• 3.5Platform improvement — using aggregated and anonymised analytics data to understand how players navigate h31bd, identify technical issues, and prioritise product development.
• 3.6Marketing communications — sending promotional offers, bonus alerts, and platform news to players who have not opted out. You may opt out of marketing at any time by contacting support.

4. Legal Basis for Processing

h31bd processes personal data on one or more of the following legal bases. Where processing relies on consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

• 4.1Contract performance — processing is necessary to perform our contract with you (the Terms & Conditions you accepted at registration), including account management and payment processing.
• 4.2Legal obligation — processing is required to comply with applicable law, including AML obligations, fraud prevention requirements, age verification, and regulatory record-keeping duties.
• 4.3Legitimate interests — processing for fraud detection, platform security, and service improvement where our interests are not overridden by your rights and freedoms.
• 4.4Consent — processing of optional data (such as marketing preferences) where you have given explicit, freely given, and withdrawable consent at the point of collection.

5. Sharing Your Data

h31bd does not sell personal data. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the identified purpose.

• 5.1Payment processors — bKash, Nagad, Rocket, and Upay receive only the wallet identifier and transaction amount necessary to process your deposit or withdrawal. These providers are bound by their own privacy and security obligations.
• 5.2Game providers — Pragmatic Play, Evolution Gaming, Spribe, and other certified providers receive session tokens and anonymised player IDs needed to serve game content. They do not receive your name, contact details, or financial data.
• 5.3Law enforcement and regulators — h31bd will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law or a lawful court order. We will notify you of any such disclosure where legally permitted to do so.
• 5.4Service providers — trusted third-party suppliers (such as cloud hosting and IT security firms) who assist h31bd in operating its platform receive access only to data strictly necessary for their contracted function, under confidentiality obligations.

6. Cookies and Tracking Technologies

h31bd uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. The table below summarises the cookie types in use.

• 6.1Essential cookies are strictly necessary for the platform to function. They enable login sessions, security tokens, and payment gateway handshakes. These cannot be disabled without breaking core functionality.
• 6.2Analytics cookies collect anonymised data about how players use h31bd — pages visited, time on site, and error events. This data helps us improve the platform. You may disable analytics cookies via your browser settings.
• 6.3Preference cookies remember your language choice, display settings, and notification preferences so you do not need to reconfigure them on every visit. Disabling these cookies means your preferences will reset each session.

7. Data Retention

h31bd retains personal data for no longer than is necessary for the purpose for which it was collected. The following retention periods apply: account data is retained for the duration of your active account and for 5 years after closure; financial transaction records are retained for 7 years from the date of the transaction to satisfy legal record-keeping requirements; KYC documents are retained for 5 years after account closure; gameplay and session logs are retained for 2 years from the date of the session; marketing preference records are retained until you opt out, after which they are deleted within 30 days.

When the applicable retention period expires, h31bd securely deletes or anonymises the data so that it can no longer be associated with you as an individual. You may request early deletion of your data by contacting support, subject to h31bd's legal retention obligations which cannot be waived.

8. Your Data Rights

As an h31bd player, you hold the following rights over your personal data. To exercise any right below, contact [email protected] with your registered mobile number and the nature of your request. h31bd will respond within 30 days.

• 8.1Right of access — you may request a copy of all personal data h31bd holds about you, including account details, transaction history, and gameplay records.
• 8.2Right to rectification — if any personal data h31bd holds about you is inaccurate or incomplete, you may request that it be corrected. We will update your records within 14 days of a verified correction request.
• 8.3Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to h31bd's legal retention obligations.
• 8.4Right to restriction — you may request that h31bd restrict processing of your personal data where you contest its accuracy, object to its processing, or require it to be retained pending a legal claim.
• 8.5Right to data portability — you may request a copy of personal data you have provided to h31bd in a structured, commonly used, machine-readable format where processing is based on consent or contract.
• 8.6Right to object — you may object to processing based on legitimate interests, including direct marketing. Where you object to direct marketing, h31bd will cease that processing immediately without requiring justification.

9. Security Measures

h31bd implements technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption of all data in transit, encrypted storage of sensitive data at rest, strict internal access controls limiting data access to authorised personnel only, regular security reviews and vulnerability assessments, and automated fraud and anomaly detection systems monitoring account activity 24 hours a day.

While h31bd takes all reasonable steps to secure your personal data, no system is entirely immune to breaches. In the event of a personal data breach that poses a risk to your rights and freedoms, h31bd will notify affected players promptly and take all available steps to mitigate the impact.

10. Minors and Age Verification

h31bd is strictly for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. Age verification checks are applied at registration and may be repeated during the account lifecycle. If h31bd becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account closed without notice. Parents and guardians in Bangladesh are encouraged to use device-level parental controls to prevent minors from accessing online gambling platforms.

11. Third-Party Links

h31bd does not link to external websites. The platform is a closed environment and all navigation remains within h31bd.org. If you navigate away from h31bd independently, any personal data you provide to external sites is governed by those sites' own privacy policies, for which h31bd accepts no responsibility.

12. Changes to This Privacy Policy

h31bd may update this Privacy Policy from time to time to reflect changes in applicable law, our data processing activities, or platform features. When material changes are made, the "Last updated" date at the top of this page will be revised and, where appropriate, registered players will be notified via their contact details on file.

Continued use of h31bd after an updated Privacy Policy is published constitutes your acceptance of the revised Policy. We encourage you to review this page periodically so you remain informed about how h31bd handles your personal data.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how h31bd handles your personal data, please contact our support team. All privacy enquiries are handled confidentially and responded to within 30 days.